Shipping & Returns

Thank you for visiting our site. Following is information regarding placing orders with PRG. If after reading this information you have any questions, please contact us at 800-774-7891 or

PRICES: PRG reserves the right to discontinue items and change prices without notice. If you require a price change notice prior to shipment, please notify us upon placing your order. Feel free to call 800-774-7891 for current prices on specific items. All orders must be paid in USA Dollars.

PLACING AN ORDER: Orders are accepted through the website or by mail, telephone, fax. Pre-payment must accompany all orders. Government purchase orders are accepted. We accept MasterCard, VISA, Discover, and American Express.

When placing an order with a credit card, please provide the credit card ownership address. This is the address that the credit card statement is mailed to by the credit card company.

Orders from outside of the USA, need to call 1 (001) 301-309-2222. The PRG website will not calculate shipping costs outside of the USA.

For larger orders, please contact us for pricing.

Non USA customers please contact PRG to place an order. We can provide shipping and payment information. PRG cannot accept credit cards from non USA addresses. The purchaser is responsible for advising PRG of any customs regulations pertaining to the order and for supplying all proper customs declaration forms (except for Canada) with the order. Both order and forms must be in English or accompanied by a translation.

Returned checks will be assessed a $35.00 fee.

SHIPPING: We want to get your order to you as quickly as possible. Orders placed before noon usually ship the same day, or the next business day. However, processing may take longer for various reasons, including out of stock items. Orders that require special handling, such as same day shipping, may require a $15 Special Handling Charge in addition to the shipping costs. We ship UPS Ground Service unless requested otherwise. UPS Next Day Air and 2nd Day Air shipping is available. If you wish same day shipping, Next Day Air or Second Day Air, please call early in the day to confirm availability, then place your order online immediately.  Please provide a street or highway address for shipments. There is an additional charge for "Address Correction" imposed by UPS if a street address needs to be found that is associated with a post office box. If an address cannot be found, your order will be delayed.

VIRGINIA SALES TAX: We are required to collect 6% Sales Tax on all orders that are shipped to a Virginia address. If your order is being shipped to a Virginia address and you are tax exempt, be sure to provide a completed and signed Form ST-10 with your order. (Virginia Department of Taxation Form ST-10 Sales and Use Tax Certificate of Exemption).

DAMAGED SHIPMENTS: Before you sign for any package, carefully inspect the package and merchandise it contains for damage. List any damage on the carrier's receipt and follow the carrier's instructions. First report any damage to the carrier and then to us as soon as possible. Be sure to leave damaged items in the original packaging for the carrier's inspection.

RETURNS: If you wish to return an item, please call 800-774-7891 for a Return Authorization Number and instructions. If the item you ordered is not functioning properly when you receive it, we will repair, replace, or exchange it at no charge provided we are notified immediately after you receive it. Other returns must be made within 30 days of the shipping date on original invoice. Once we have received the returned item in resellable condition, a refund will be issued via the original method of payment (check or credit card). A 20% restocking fee may be charged.

Contact PRG, Inc.

  • Orders & General Questions +1(800)774-7891
  • Technical Support +1(301)309-2222
  • Rockville, MD 20849-1768
  • Email Us

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